Frequently Asked Questions

EaglerNodes is a free EaglerCraft (browser-based Minecraft) hosting provider. We focus on reliability, low latency, and ease of use so you can spend more time playing and less time managing.

Yes. Our core server hosting is free, supported by an optional credit-earning system through our Discord bot. You can also purchase paid upgrades if you want additional resources.

We specialise in game server hosting built for performance and low latency. Our infrastructure handles demanding workloads reliably around the clock.

Our infrastructure is hosted in Germany, within the European Union, keeping latency low for European players while ensuring full compliance with UK GDPR and the Data Protection Act 2018.

Yes. Our panel is designed to be straightforward even if you have never hosted a server before. If you get stuck our team is available on Discord to help you through it.

Click the Panel button in the navigation, then select Create Account. Fill in your details, verify your email address, and you are ready to go.

Servers are provisioned and ready within minutes of completing your order. There is no manual setup required on our end so you can get started almost immediately.

Once your server is deployed you will find the connection details including IP address and port inside the panel. Simply copy these into your game client and connect.

Yes. You have full access to your server files through the panel, allowing you to upload mods, plugins, and custom configurations. If you need help with a specific setup ask us on Discord.

Use the "/earn" command on our Discord bot to get started, then complete the verification step with "/verify" to receive your credits. You must be at least 18 years old to use this feature, as it involves third-party advertisements.

Our credit-earning system uses a third-party advertisement provider, and we are not able to control every ad shown. As some ads may be unsuitable for minors, this feature is restricted to users aged 18 and over.

We accept major payment methods including card payments via Stripe and PayPal. All transactions are processed securely through our payment providers and are fully encrypted.

Payment is taken in advance of each billing period. You will receive a notification before your renewal is due. If payment fails your server will be suspended until the balance is settled.

Yes. You can adjust your plan at any time through the panel. Changes take effect immediately and billing is adjusted on a pro-rated basis for the remainder of your billing cycle.

Refund requests are assessed on a case-by-case basis. We aim to be fair and reasonable in line with your rights under the Consumer Rights Act 2015. For more details see our Terms of Service.

We target 99.9% monthly uptime across all services. You can monitor the live status of all our systems at any time on our status page.

Yes. All servers include enterprise-grade DDoS mitigation to keep your service online and protected from malicious traffic at all times.

All plans run on NVMe SSDs for maximum read and write throughput with zero bottlenecks. This means faster load times and smoother performance for your server.

Each server is assigned a dedicated IP and port by default. If you need a custom domain pointed at your server you can set that up through your domain registrar using a DNS A record pointing to your server IP.

The fastest way to reach us is through our Discord server. You can also raise a support ticket directly inside the panel once your account is set up, or email us at support@eagler.cc.

Our team is available around the clock. Response times may vary but we aim to respond to all queries as quickly as possible.

Email abuse@eagler.cc with as much detail as possible. We investigate all reports and aim to respond within 24 hours. See our Acceptable Use Policy for more information.

Try the password reset option on the login page first. If you still cannot access your account reach out to us on Discord or email support@eagler.cc and we will help you recover it.